Terms & Conditions

  • Our Check-in is at 3 PM and our Check out is at 12 PM, any special request for early check-in or late check-out will generate extra additional charges and will be upon availability.
  • You may cancel your reservation for no charge 24 hours before check-in date.
  • In case of no-show or last-minute cancellation please note that we will assess a fee of one night for each room and it will not be refundable.
  • Last-minute early departure may result in cancellation fee and/or nightly rate change in the case special rate was provided based on length of stay.
  • For payments made online, in case the payment did not go through, your reservation will be automatically cancelled, and you will be notified by email.
  • Smoking is only allowed in open and outdoor areas.
  • According to our house rules, Egyptian and Arab couples must provide a marriage document to be accommodated in the same room
  • Pets are not allowed into the premises
  • Any damage/loss of item/s in your room and/or any of the residence’s outlets may result in a penalty that will be decided by the management.